Question 1

What does Handled Estates do?

Accepted Answer

Handled Estates is a Canberra-based coordination and case management service that manages the practical tasks involved when someone passes away or moves into aged care. Services include funeral director liaison, government notifications (Centrelink, Medicare, ATO, DVA), death certificate coordination, executor and probate solicitor coordination, property clearance, removalist and cleaner management, real estate agent liaison, aged care facility research, Single Assessment System (SAS) referral guidance, digital account management, and ongoing family communication.

Question 2

How much does Handled Estates cost?

Accepted Answer

Handled Estates offers two packages, both plus GST. Guided ($2,500 to $3,500) provides a comprehensive action plan, instructions and scripts for government agencies, funeral director guidance, property and probate checklists, and a final written summary, designed for families who want to manage things themselves with a clear plan. Full Service ($5,500 to $22,000) covers everything in Guided but fully managed on your behalf, including property clearance, funeral director liaison, aged care facility research and accompanied tours, real estate agent coordination, probate liaison, and digital account management. Final pricing for Full Service is confirmed after a free consultation based on the complexity of the situation.

Question 3

Where does Handled Estates operate?

Accepted Answer

Handled Estates is based in Canberra, ACT, and serves families across the Australian Capital Territory and New South Wales.

Question 4

Is Handled Estates a law firm or financial adviser?

Accepted Answer

No. Handled Estates is a coordination and case management service, not a law firm, financial adviser, funeral home, or counselling service. It works alongside your existing solicitor, accountant, and other professionals, and refers families to appropriate specialists where needed. It does not provide legal advice.

Question 5

Who founded Handled Estates?

Accepted Answer

Handled Estates was founded by a Canberra-based buyers agent and former HR professional who experienced first-hand the complexity of managing an estate after a family member passed away. The service was created to provide the practical support that families need but rarely know how to find.

Question 6

Can Handled Estates help with moving a parent into aged care?

Accepted Answer

Yes. Handled Estates can research and shortlist aged care facilities based on location, care level, and availability, arrange and accompany family members on facility tours, liaise through the application and admission process, and provide guidance on Single Assessment System (SAS) assessments and associated paperwork.

Question 7

Does Handled Estates help with the funeral?

Accepted Answer

Yes. Under the Full Service package, Handled Estates liaises directly with the funeral director so families are not the point of contact for logistics. Under the Guided package, families receive guidance on choosing a funeral director and talking points for that first call, but manage the liaison themselves.

Question 8

What happens in a free consultation with Handled Estates?

Accepted Answer

The free 30-minute consultation is a short conversation to understand your situation and what needs to be done. There is no obligation. After the call, Handled Estates will confirm which package fits and provide a tailored scope and quote.

Deceased Estate Coordination & Administration, Canberra | Handled Estates